Who wants to experience the inconvenience and impending high costs of automobile repairs at the worst possible time? Anyone who is involved in a car accident prefers to have the vehicle repaired right away so normal life activities can once again resume.
How you interact and speak with the professionals at a repair shop factor into getting the desired result. So, you must take steps to curb frustration over the accident and ensure your dealing with the automotive staff are smooth and successful.
Leave Your Frustrations at the Door
A lot of lingering anger is going to weigh on your mind after the accident. Do not let your trip to the garage set you up for a terrible first impression at the repair shop. You definitely do not want to walk into the garage with a real bad attitude. Rubbing the employees the wrong way undermines the ability to receive the best possible customer service.
Instead, while traveling to the garage, take time out to notate, to the best of your ability, specifics related to the damage. In a way, you would be helping yourself get better customer service by being helping those at the repair garage.
Use the Right Phrasing When Meeting the Representative
Always be professional and considerate when speaking to the repair shop reps. Think about the following two comments:
"Hello, can you please help me? My car was struck by someone who was speeding and I really need to get my car fixed."
"Look, someone hit my car and I want it fixed for right now. I have a lot of things to do."
What wording do you think is going to be more beneficial to your cause? Asking for help because someone has damaged your property has a nurturing effect on others. They might feel sympathetic to your plight and do their best to accommodate you. Acting rude and entitled has the opposite effect. You become perceived more as a rude annoyance.
Do you really want the mechanics to rush through the repair job just to get you out of there?
Convey Clear and Concise Information
Surely, your mind is going to be very frazzled after an accident. Still, you must pull yourself together enough to calmly and effectively convey what exactly happened to the vehicle and where the damage is located. Review the notes you took about the accident. Cross off anything that is non-essential or speculative. This way, you stay focused in your discussion which, in turn, helps move the process of getting your car fixed along nicely.
For more tips on making the most of your auto repair experience, talk to automotive staffs such as Automotive Personnel International.Share